Badge Nation - Customer Support Champion

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Badge Nation - Customer Support Champion

Earners of this badge have successfully and consistently supported Badge Nation members to get the most out of their membership by providing excellent customer support.

Criteria

This badge is only available to Students, Members or Employees.

Earner has demonstrated knowledge of Badge Nation processes and platforms by supporting customers through a range of queries. This includes but is not limited to general questions on the use of digital badging platforms, changes to existing digital badge metadata or visuals, and support to write digital badges.

Earner has demonstrated excellent communication skills by working with customers to resolve issues as they arise. Earner has provided customers with clear language and instructions, or, where appropriate, has rectified the issue on behalf of the customer.

Earner has demonstrated problem-solving by interpreting a variety of data sources to troubleshoot issues and find solutions.

Earner has provided an excellent customer experience by responding quickly and maintaining the friendly and positive demeanour that customers expect from Badge Nation.

Earner has proven they are a valuable asset to the Badge Nation Customer Support and Quality Assurance team through their continued commitment to excellent customer service.

This badge is only available to Students, Members or Employees.

Accessed online.