XP Welcome Host by XP — Navigatr

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XP Welcome Host

Earners of this badge have demonstrated their competence in welcoming and supporting visitors/guests at an event to create positive experiences. They have developed vital communication skills in a customer-facing environment and recognized how to meet expectations by delivering excellent service.

Body Language Customer Service Demonstrate Empathy Eye Contact Interpersonal Communications Master A Skill Problem Solving

Criteria

Earner has confidently interacted with visitors/ guests to make them feel welcome and build positive relationships.

Earner has displayed a customer-focused attitude by proactively responding to situations and resolving any issues.

Earner has demonstrated excellent interpersonal communication through appropriate use of body language, eye contact, and empathy.

Earner has applied their skills in enhancing a customer’s overall experience by effectively understanding their needs.

This badge is open to all.

Cambridge City Council, The Guildhall, Peas Hill, Cambridge CB2 3QJ

Standards

Cities of Learning Badging Standard - Demonstrate layer

This badge has been mapped to the Demonstrate Layer of the Cities of Learning Badging Standard. The earner has demonstrated they can apply knowledge with real world context and has gained experience, consistently and applied feedback they have received in order to develop.

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