The Great Victoria Hotel Takeover - Receptionist

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The Great Victoria Hotel Takeover - Receptionist

Available from multiple providers

Earners of this badge have played a key role in the Hotel Takeover project, shadowing a member of the hotel team for 4 days and carrying out their role and duties with little or no help on the 5th day.

Criteria

This badge is only available to Students, Members or Employees.

Earner has demonstrated excellent customer service by interacting with hotel guests and ensuring their needs are met.

Earner has demonstrated professionalism by conducting and presenting themselves well by being punctual, appropriately dressed, courteous, polite and respectful.

Earner has worked well as part of a team and, where necessary, on their own. Earner has been entrusted to make decisions and carry out their duties.

Earner has demonstrated confidence in dealing with telephone and face to face enquiries/bookings, using good telephone etiquette, and presenting themselves in a professional manner.

Earner has learnt reception processes such as Check In / Out, Taking Payments, checking safe/float balances, preparing registration cards, responding to emails, checking 3rd party booking sites, and Balancing their Shift.

Earner has shown great commitment and competency in understanding how their role plays a key element in the hotel operation.

Earner has received and actioned feedback on their performance throughout the Hotel Takeover project.

This badge is only available to Students, Members or Employees

The Great Victoria Hotel, Bridge St, Bradford, UK, BD1 1JX