The Great Victoria Hotel Takeover – Sales Office: Reservations / Weddings / Conference & Events by CTE: Hospitality Tourism & Sport,Quality Assured by Badge Nation

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The Great Victoria Hotel Takeover – Sales Office: Reservations / Weddings / Conference & Events

Available from multiple providers

Earners of this badge have played a key role in the Hotel Takeover project, shadowing a member of the hotel team for 4 days and carrying out their role and duties with little or no help on the 5th day.

Criteria

This badge is only available to Students, Members or Employees.

Earner has demonstrated excellent customer service by interacting with hotel guests and ensuring their needs are met.

Earner has demonstrated professionalism by conducting and presenting themselves well by being punctual, appropriately dressed, courteous, polite and respectful.

Earner has worked well as part of a team and, where necessary, on their own. Earner has been entrusted to make decisions and carry out their duties.

Earner has gained practical knowledge and experience within the hotel sales office environment by participating in daily routines of the coordinators and learning skills such as Diary Management, Revenue Management, Maximising Revenue, Pro Active Selling, Quoting and Contracting sales leads.

Earner has shown confidence in dealing with telephone and face to face enquiries as well as internal operational meetings, using good telephone etiquette, and presenting themselves in a professional manner.

Earner has learnt the hotels PMS Operating System and various Microsoft Office applications for reporting.

Earner has shown great commitment and competency in understanding how their role plays a key element in the hotel operation.

Earner has received and actioned feedback on their performance throughout the Hotel Takeover project.

This badge is only available to Students, Members or Employees

The Great Victoria Hotel, Bridge St, Bradford, UK, BD1 1JX

Standards

Cities of Learning Badging Standard - Demonstrate Layer

This badge has been mapped to the Demonstrate Layer of the Cities of Learning Badging Standard. The earner has demonstrated they can apply knowledge with real world context and has gained experience, consistently and applied feedback they have received in order to develop.

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