Delivering Effective Customer Service by Designed by Navigatr,Kingston Jobcentre Plus — Navigatr

zoom_in

Delivering Effective Customer Service

Available from multiple providers

The Effective Customer Service Badge is a credential awarded to individuals who have undertaken 2 weeks of intensive training in the principles of delivering excellent customer service. The badge represents a high level of understanding in the principles of handling customer relations, problem-solving, communication skills, and the ability to work under pressure.

Emotional Intelligence Communication Active Listening Patience Resilience Problem Solving Customer Relationship Management Customer Inquiries Customer Support Diplomacy

Criteria

Criterion 1 focuses on the individual's knowledge and understanding of customer service principles and practices. The badge earner should have a deep understanding of the importance of customer service, different techniques to enhance customer satisfaction, and strategies to handle complaints effectively. This knowledge is critical to provide exceptional service and build strong customer relationships.

Criterion 2 assesses the individual's communication skills. The badge earner should demonstrate the ability to effectively communicate with customers in various situations, using both verbal and written forms of communication. Emotional intelligence, active listening, empathy, and clear articulation are key skills that are evaluated under this criterion.

Criterion 3 evaluates the ability of the individual to work under pressure and handle difficult situations. The badge earner should exhibit resilience, patience, and the ability to maintain composure during stressful situations. It also involves demonstrating problem-solving skills to effectively address and resolve customer issues in a timely manner.

Standards

The Digital Badge Design Standard - Apply

Learners apply their skills in practice and gain competency.

Endorsements

Kingston College

Kingston College are are part of the South Thames Colleges Group whose mission is to give students greater choices across south west London.

Kingston Job Centre Plus

The Kingston Jobcentre Plus Office can deal with all your claims for Universal Credit, Jobseeker's Allowance, Incapacity Benefit, Employment and Support Allowance and Income Support.as well as provide help with your job search

Kingston Chamber of Commerce

Kingston Chamber of Commerce is an independent, not for profit organisation entirely funded by our membership and one of the largest borough chambers in London. Formally recognised as the business representative for the business community in the Royal Borough of Kingston upon Thames

Open Learn - Open University

OpenLearn - the home of free learning from The Open University. Are you looking for a new topic to explore, or wanting to dig deeper into something you've already discovered? Whether it’s a 60-second animated video or a 24-hour course you are after, you will find it on OpenLearn for free.

The Royal Borough of Kingston on Thames

Kingston Council’s commitment to supporting all residents and partner employees to access quality personalised employment and skills support for training or finding “Good Work” is our strong motivation for endorsing Work Skills Kingston via the SLP LSIP / Navigatr

Earn this badge

Navigatr is a platform to store your digital badges, grow your skills and reach your goals.

With a Navigatr account, you'll be able to follow this badge and be informed when opportunities are available.

#nav-signin, *[onclick], .mdc-list-item.has-checkbox, .mdc-select, button { opacity: 0.25; cursor: not-allowed !important; } #splash { display: none; } #splash:not(.loaded) ~ * { filter: blur(0); }

JavaScript is required to use parts of this website