Workplace Communication Mastery
Available from multiple providers
The Workplace Communication Mastery Badge is a recognition awarded to individuals who have demonstrated a comprehensive understanding of and engagement with workplace communication practices within an organisation. The badge signifies the individual's capacity to effectively convey and receive messages in a professional context, including the abilities to listen actively, articulate thoughts clearly, use non-verbal communication effectively, provide constructive feedback, and adapt communication style to different situations and audiences. The badge holder has also shown an understanding of the role of communication in maintaining a positive work environment and advancing organisational objectives.
Non-Verbal Communication Communication Active Listening Cooperation Customer Service Honesty Patience User Feedback Effective Communication Constructive Feedback Body Language Teamwork Advocacy Training And Development Willingness To LearnCriteria
The badge holder must demonstrate comprehensive principles of workplace communication and engage with a wide range of people using workplace communication practices within a organisation. This includes a variety of communication channels, the importance of clear and concise messaging, the role of active listening, and the effects of non-verbal cues. The individual needs to demonstrate appropriate communication whether it be email, phone, face-to-face, or a group meeting in a workplace..
The badge holder must understand the importance of feedback in a workplace setting and the impact this can have on business, as well as be able to give constructive criticism in a tactful and respectful manner. They should also demonstrate the ability to receive feedback in a positive way, using it as a tool for personal and professional development.
The badge holder exemplifies a commitment to improving their communication skills. This is demonstrated through participation in relevant employer work experience of at least 5 days, seeking feedback and making efforts to improve based on that feedback, and showing a consistent pattern of effective communication in a workplace context. This commitment signals the individual's dedication to personal growth and their value as a collaborative team member.
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