Customer Care by Quality Assured by Badge Nation,Springboard Opportunities Ltd.

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Customer Care

Available from multiple providers

Earners of this badge have successfully developed knowledge of customer care and applied this during a work placement.

Criteria

This badge is only available to Students, Members or Employees.

Earner has explored effective customer service and how this can benefit everyone. They have learned to enhance their communication, problem-solving, and conflict resolution abilities to deliver a personalised and memorable experience to customers. Through sharing ideas and group participation, earner has gained an understanding of how listening, being assertive, and being aware of how their body language can have an impact on how people react to them.

Earner has learned about building strong relationships with customers through effective communication techniques including active listening, non-verbal communication, and written communication. Through group participation and exercises, earner has shared ideas and learned how to harness these skills ready to use in their work environment.

Earner has demonstrated their ability to provide effective customer service during a work placement in a range of environments, including in person, by phone, and online. They have understood the importance of taking pride in their work and how a positive attitude can impact on overall customer satisfaction.

Earner has demonstrated excellent communication skills by making a good first impression and professionally handling a variety of customer complaints. They have worked with customers to resolve problems as they arise and provided clear language and instructions, or, where appropriate, rectified the issue on behalf of the customer.

This badge is only available to Students, Members or Employees.

112-114 Donegall Street, Belfast, United Kingdom, BT1 2GX