The Principles of Customer Service - Employability
Available from multiple providers
Earners of this badge have completed training in World Host - The Principles of Customer Service (Employability).
Communication Listening Managing expectations Greeting customers Teamwork Professionalism Customer service Employability Industry Specific Course ParticipateCriteria
Available by application only, please contact the provider for more information.
Earner has worked individually and in groups to identify personal characteristics of good customer service including communication and greeting customers, whilst displaying industry knowledge and professionalism. They have explored how to be an effective listener and leave a lasting impression.
Earner has completed a multiple-choice assessment linked to identifying customers' needs and managing expectations, the importance of making a good first impression, and applying customer service within a role and sector. Furthermore, it assessed the earners understanding of communication skills to improve their customer interactions and plan for personal development.
Available by application only, please contact the provider for more information.
Triangle Progression to Employment Service, 60 Eastermeade Gardens, Ballymoney, Northern Ireland, BT53 6BD
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