Customer Service Skills
This badge recognises trainees who have demonstrated good customer service skills in our cafe. The holders of this badge have been able to work well as a team, actively listening to customers, and solving problems that may arise. They practice honesty and empathy, maintaining a good level of product awareness, especially in terms of allergens and food safety. These individuals are polite, conscientious, and patient under pressure, and they possess basic digital literacy skills..
Customer Service Empathy Active Listening Patience Compassion Honesty Digital Literacy Problem Solving Politeness Food Safety And Sanitation Call Center Experience Communication Customer Inquiries Enthusiasm TactfulnessCriteria
Wren Bakery trainees
Work effectively as a team member, contributing to a positive work environment and supporting colleagues to ensure smooth operations.
Demonstrate active listening skills by addressing customer needs as promptly and effectively as possible.
Show problem-solving skills by helping to resolve any customer issues effectively.
Practising honesty in all interactions with customers and colleagues, fostering trust and reliability.
Display empathy towards customers, understanding their needs, and providing compassionate service where appropriate.
Product awareness, particularly in terms of allergens and food safety, to ensure customer health and safety.
Show politeness, conscientiousness, and patience, particularly during high-pressure situations, to maintain a positive customer experience.
Know basic digital literacy skills to process transactions.
Standards
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The Wren Bakery
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