Communication - Explore - H&C Careers by Leeds Health and Care Partnership

zoom_in

Communication - Explore - H&C Careers

The earner of this badge has explored the behaviours and knowledge needed to enable better communication within health and care and started to understand how to communicate with people to deliver person centred care.

In Leeds we are committed to delivering person-centred care and to our 3 Cs approach, which is how everyone should experience health and care.

Better Communication with people

Effective Coordination of health and care services

Compassion in the delivery of health and care services

Criteria

People who have attended a pre-employment programme and then gone into employment within the H&C sector

This badge has been achieved through attendance at a pre-employment programme which has lasted 1 – 4 weeks. Pre-employment programmes provide an opportunity for learners to explore careers within the health and care system.

Knowledge of the key skills that are important in the health and care sector such as active listening (engage, ask questions and summarise point to ensure understanding), using clear and simple language, empathy, importance of adapting communication style, use of non-verbal communication and feedback and reflection including importance of constructive feedback.

Knowledge around the importance of understanding audience, being culturally aware, including recognition of barriers to communication.

Knowledge of key behaviours when communicating including being professional and acting with respect and open-mindedness.