Communication Skills in Contact Centres
This badge recognised the ability to effectively communicate within contact centres, focusing especially on mastering questioning techniques over the phone. It was designed for individuals seeking to enhance their customer service skills, ensuring they can engage with customers efficiently and empathetically. The badge holder demonstrated proficiency in understanding customer needs and resolving issues through strategic questioning.
Communication Customer Service Compassion Customer Support Empathy Greeting Customers Inbound Calls Sales Phone Support PhoneCriteria
Belfast City Council residents who successfully apply to the employment academy
Completed a structured course on communication skills tailored for contact centre environments, focusing on questioning techniques.
Successfully demonstrated the ability to apply effective questioning techniques in simulated customer service scenarios.
Compiled a portfolio of recorded interactions showcasing the application of learned questioning techniques in real-world customer service situations.
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Issued by
BCC: Business Services
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