Introduction to Service Industry Belfast
This badge was awarded for completing an introduction on the service industry in Belfast, focusing on career development pathways and business structures. Participants explored the concept of excellent service through in-depth discussions and role plays, addressing challenges faced in the industry. The introduction aimed to provide foundational knowledge for those new to the service sector, preparing them for their future job roles.
Business Structures Service Industries Customer Service Sales Interpersonal Communications Communication Call Center Experience Customer InquiriesCriteria
Attend and actively participate in all scheduled in-person and online sessions, engaging in discussions and activities related to the service industry.
Complete a series of role-playing exercises based on real life service scenarios, demonstrating an understanding of excellent service practices.
Gained knowledge and understanding of setting & exceeding customer expectations in a customer focused role.
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Issued by
BCC: Business Services
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