Dealing with Challenging Customers by (BCC) Business Services — Navigatr

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Dealing with Challenging Customers

BCC: Business Services

The dealing with Challenging Customers badge was awarded to individuals who completed a bespoke module focusing on handling difficult customer interactions. Participants learned essential skills such as resilience, effective communication, and conflict resolution. This session equipped them with the ability to manage challenging situations with confidence and professionalism, ensuring customer satisfaction.

Effective Communication Customer Service Communication Strategies Professionalism Resilience Conflict Resolution Call Center Experience Continuous Improvement Process Decision Making Problem Solving

Criteria

Complete a session on handling challenging customers, covering topics such as resilience, communication strategies, and conflict resolution techniques.

Participate in role-playing exercises to practice and demonstrate the application of skills learned in real-world scenarios involving challenging customers.

Standards

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Learners apply their skills in practice and gain competency.

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About this badge

Training badge
school Apply level
currency_pound Available at no charge
schedule Takes days to complete
meeting_room Participate in-person or online
language English

place 9-21 Adelaide Street belfast

Issued by

BCC: Business Services

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