Leandra Quintela's Lunn's Jewellers Academy badge issued by BCL: Triangle Progression to Employment

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Lunn's Jewellers Academy

This badge was issued to Leandra Quintela on 29 October 2025.

Earners of this badge have completed the Principles of Customer Service (Employability) through World Host. Earners have covered topics including creating a good first impression, characteristics of good customer service, dealing with problems and customers needs and expectations. Earner has completed training covering the meaning of manual handling, legal responsibilities of employer and employee, common causes of injury. Furthermore earners has completed hazards, risk assessment, control measures and best practice to maintain a safe working environment. Earner has completed Communication and Interview Skills preparation training prior to their live Interview. Earner has completed a live Interview for a Vacancy within the company.

Criteria

Earner has completed classroom activities to develop their knowledge of the importance of good customer service and the benefits it has on a Retail business. Earner has worked in groups to identify personal characteristics of good customer service; this includes communication and greeting customers whilst displaying their Retail Knowledge and professionalism. It focuses on leaving a lasting impression and planning for personal development.

Earner has completed a multiple-choice assessment for their Principles of Customer Service (Employability). The questions in the assessment are linked to identifying customer needs and managing expectations, the importance of making a great first impression and applying customer service with their role and sector. Furthermore, it assessed their understanding of communication skills to improve their customer interaction.

Earner has undertaken training to increase their knowledge of health and safety in relation to manual handling. They have explored the hazards of lifting and carrying items in a work environment, including common causes of injury due to poor manual handling practice.

Earner has gained an understanding of risk analysis for the safe use of manual handling in the workplace. They have increased their awareness of control measures and best practice to maintain a safe working environment, such as legal responsibilities of employers and employees, and maintaining adequate risk assessments.

Earner has successfully completed an informal, multiple-choice assessment of 20 questions to test their learning and understanding. They have received feedback on their results, developing readiness to safely carry out manual handling in the workplace.

Earner has completed Communication and Interview Skills preparation training prior to their live Interview. Earner has completed a live Interview for a Vacancy within the company.