LTSB - Contact Centre Programme Graduate by Jacquii Dube

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LTSB - Contact Centre Programme Graduate

Earners of this badge have successfully completed a 2 week personal and professional development programme. Earners have developed skills in areas including critical thinking, adaptability, team work, communication, presentations, self-awareness and problem solving. Earners have taken part in 3 presentations, a mock interview, 2 insight days in the bank and a professional interview with the Natwest Group.

Criteria

Earner has demonstrated the ability to complete a research project and present findings to an audience using the SWOT analysis framework. The earner has received feedback following this activity from staff and volunteers.

Earner has taken part in online sessions to increase their understanding of the global factors that affect businesses, and promote regular engagement with trusted news sources.

Earner has taken part in two insight days at Ulsterbank. This has helped develop their knowledge in the banking sector. The earner has also taken part in an assessed group activity during this time.

Earner has taken part in interview skill sessions and has received tools for structuring answers. Earner has participated in a mock and a professional interview for a customer service position at Ulsterbank. Interview feedback had been provided.

Earner has taken part in sessions to understand the importance of personal morality, professional ethics and legal obligations in business. This included the debate of emotive topics.

Earner has taken part in sessions covering 'critical people capabilities,' increasing their knowledge of employability skills including, critical thinking, team work, resilience, self-awareness and customer service techniques such as the LEARN strategy.

Earner has taken part in online sessions developing their knowledge in effective and professional email communication and zoom etiquette.

This badge is open to all.

Ulster Bank, 11-16 Donegall Square East, Belfast, BT1 5HD