The Great Victoria Hotel Takeover - General Manager / Administrator
Available from multiple providers
Earners of this badge have played a key role in the Hotel Takeover project, shadowing a member of the hotel team for 4 days and carrying out their role and duties with little or no help on the 5th day.
Teamwork Detail oriented Time management Management Sales forecasting Operating systems Microsoft office Customer service Employability Professionalism Work experience DemonstrateCriteria
This badge is only available to Students, Members or Employees.
Earner has demonstrated excellent customer service by interacting with hotel guests and ensuring their needs are met.
Earner has demonstrated professionalism by conducting and presenting themselves well by being punctual, appropriately dressed, courteous, polite and respectful.
Earner has worked well as part of a team and, where necessary, on their own. Earner has been entrusted to make decisions and carry out their duties.
Earner has gained practical knowledge and experience working directly with the hotel general manager to Organise and conduct Meetings - Daily Briefing, Weekly Function Sheet.
Earner has learnt the hotels PMS Operating System and various Microsoft Office applications and the processes involved for daily and weekly reports that are submitted to head office. These reports include Payroll, Banking Reconciliation, Sales Forecasting, Sales Actuals.
Earner has shown great commitment and competency in understanding how their role plays a key element in the hotel operation.
Earner has received and actioned feedback on their performance throughout the Hotel Takeover project.
This badge is only available to Students, Members or Employees
The Great Victoria Hotel, Bridge St, Bradford, UK, BD1 1JX
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