The Great Victoria Hotel Takeover - Housekeeping Manager / Supervisor

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The Great Victoria Hotel Takeover - Housekeeping Manager / Supervisor

Available from multiple providers

Earners of this badge have played a key role in the Hotel Takeover project, shadowing a member of the hotel team for 4 days and carrying out their role and duties with little or no help on the 5th day.

Criteria

This badge is only available to Students, Members or Employees.

Earner has demonstrated excellent customer service by interacting with hotel guests and ensuring their needs are met.

Earner has demonstrated professionalism by conducting and presenting themselves well by being punctual, appropriately dressed, courteous, polite and respectful.

Earner has worked well as part of a team and, where necessary, on their own. Earner has been entrusted to make decisions and carry out their duties.

Earner has gained practical knowledge and experience within the hotel housekeeping environment by using the hotel PMS operating system to enable them to plan and delegate workload.

Earner has shown confidence in communicating with different departments, ensuring that information either given or passed on was executed correctly.

Earner has learnt the importance of attention to detail when checking a clean bedroom ensuring it has been cleaned to the correct standard and the correct amenities are available for the next guest.

Earner has shown great commitment and competency in understanding how their role plays a key element in the hotel operation.

Earner has received and actioned feedback on their performance throughout the Hotel Takeover project.

This badge is only available to Students, Members or Employees

The Great Victoria Hotel, Bridge St, Bradford, UK, BD1 1JX