Customer Service L2
This badge recognised completion of a structured programme in customer service at level 2. It demonstrated practical competence in core customer-facing skills, conflict resolution and use of CRM systems. Holders showed consistent, professional service delivery in routine and moderately complex situations, guided by organisational standards and feedback.
Communication Conflict Resolution Record Keeping Customer Relationship Management Customer Service Advocacy Customer Inquiries Customer Support Negotiation Problem Solving Relationship Management TactfulnessCriteria
Completed an accredited course covering customer service fundamentals, communication techniques, complaint handling and use of customer relationship management tools, with attendance and participation recorded over the programme duration.
Passed a practical assessment that demonstrated competent handling of real or simulated customer interactions, including resolution of common issues, escalation where appropriate and accurate record keeping in the organisation's CRM.
Submitted a portfolio of at least three documented customer interactions or projects, including reflective commentary and feedback from a supervisor or mentor, showing consistent application of skills in workplace or placement settings.
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