LMP Academy Graduate: Business Services
Earners of this badge have completed the Admin and Business Services Employment Academy delivered by the Ards and North Down Labour Market Partnership. They have demonstrated the practical skills employers recruit for in administration and customer service: communicating clearly in an interview, applying effective questioning techniques with customers, and setting and exceeding customer expectations in a customer facing role.
Skills
Communication Customer Service Training Greeting Customers Customer Inquiries Presentations Problem Solving Questioning SkillsCriteria
Only available to Available by application only, please contact the provider for more information.
Earner has demonstrated the communication and customer service skills required for employment in administration and customer service. They have understood the importance of delivering high-quality customer service and engage effectively with customers.
Earner has evidenced those skills in practice, through interview-focused presentation workshops and simulated customer service scenarios.
Earner has completed the Academy induction and the Business Services Academy customer service training.
Available by application only, please contact the provider for more information.
Standards
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